Shipping policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. If, for any reason (which is highly unusual) we cannot meet the aforementioned shipping schedule you will be contacted upon receipt of your orders (during our normal brick-and-mortar store hours).

Domestic Shipping Rates and Estimates

We offer free standard shipping on orders shipping to the 48 contiguous US States when it’s an order of $50.00 or more (with certain exceptions for oversized / overweight items).  Express shipping is available at an additional cost.  

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Local delivery

Local delivery is is often but not always available.  Please contact our customer service department at 216-831-6565 to arrange local delivery.  We will contact you with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at our brick-and-mortar store located at 4701 Richmond Road, Warrensville Heights, Ohio 44128 during our regular business hours (please see our regular hours and note that we may have special holiday hours (sometimes closed and sometimes extended, depending on the specific holiday and/or season).  After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2  business days (unless we contact you to specific and pre-approve a different schedule). We will send you an email when your order is ready along with instructions. 

Please have your order confirmation email with you when you come but if you can’t locate it don’t worry...we’ll find it.

International Shipping

We offer international shipping upin arrangement only.  Please contact our customer service representatives at 216-831-6565 or via email at service@ginosawards.com to arrange international shipping.  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Gino’s Awards, Inc. is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 1 days of receiving your shipping confirmation email, please contact us at 216-831-6565 or via email at service@ginosawards.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If you supply a PO Box be aware that we will use best-way shipping that is available to your delivery location.  

Refunds, returns, and exchanges

Please visit our Refunds Page for our policies.  

Other Questions?

If you have any further questions, please don't hesitate to contact us at 216-831-6565 or at service@ginosawards.com